Website Support, with a Clear Process
Websites need ongoing attention — fixes, updates, and improvements that don’t always fit into a full redesign. My website support services provide flexible, prepaid help to keep your site working and improving over time.
The Website Support Process
Step 1:
Assess & Prioritize
We start by understanding your site and your immediate needs.
This includes:
- Reviewing your existing site and setup
- Identifying issues, risks, or opportunities
- Clarifying priorities and timelines
- Recommending the right next steps
This ensures time is spent on what matters most.
Step 2:
Maintain & Improve
Once priorities are clear, we handle ongoing support tasks.
This includes:
- Bug fixes and troubleshooting
- Content updates and adjustments
- Plugin, theme, and WordPress updates
- Performance and security improvements
Work is handled carefully to avoid disruptions.
Step 3:
Review & Plan
For ongoing engagements, support becomes more strategic.
This includes:
- Regular check-ins and reviews
- Planning future improvements
- Adjusting scope as needs change
- Helping your site evolve over time
Support shifts from reactive to proactive.
What You Get with All Support Engagements
- Careful, Tested Changes
Updates are made thoughtfully to avoid downtime or regressions.Issues are handled promptly and thoughtfully. - Clear Time Tracking
You’ll always know how your time is being used. - Honest Guidance
I’ll tell you when something is worth doing — and when it isn’t.Updates are made safely to avoid breaking your site. - Flexible Scheduling
Use your hours when you need them, not on a fixed schedule.I’ll tell you when something is worth doing — and when it isn’t.
How Engagement Levels Work
Website support is offered in prepaid engagement levels: Start, Grow, or Pro.
These aren’t subscriptions or rigid plans. They describe the amount of time available and the level of flexibility that makes sense based on how often your site needs attention.
We’ll talk through your needs first — and then I’ll recommend the level that fits best. You can always adjust over time.
Support Start
$375
(Billed once)
Occasional fixes and updates
Best for small changes, quick fixes, or one-off needs.
Typical outcomes:
- Minor issues resolved
- Content or layout tweaks
- Help when something breaks
Includes: 3 prepaid hours
Effective rate: $125/hr
Support Grow
$660
(Billed once)
Ongoing tweaks and improvements
Best for sites that need regular attention and gradual improvement.
Typical outcomes:
- Multiple updates handled efficiently
- Fewer lingering issues
- Better site stability over time
Includes: 6 prepaid hours
Effective rate: $110/hr
Hourly support: $150/hour
All prepaid hours are valid for 12 months from purchase.
What’s Included (Details)
- Bug fixes and troubleshooting
- Content updates and layout adjustments
- WordPress, theme, and plugin updates
- Performance and security checks
- Small feature tweaks and refinements
- Larger content changes
- Design refinements
- Usability and accessibility improvements
- Performance optimizations
- Minor feature enhancements
- Complex updates or refactors
- Advanced troubleshooting
- Planning and prioritization guidance
- Priority scheduling
Frequently Asked Questions
These are some of the most common questions clients ask when considering website support. If you don’t see your question here, feel free to reach out.
Support is offered as prepaid blocks of time that can be used for updates, fixes, improvements, and general website help.
Hours are deducted only for the time spent actively working on your site, and you’ll always know how your time is being used.
Support can include content updates, layout changes, troubleshooting issues, plugin adjustments, performance improvements, and general site guidance.
If a request falls outside the scope of support, I’ll flag it before any work begins.
Support hours are designed to be flexible but time-bound. Details vary by plan, and we’ll review expectations clearly before you purchase any hours.
The goal is predictable, professional help — not surprise charges.
